F.A.Q.s

Shipping Information

What Shipping Methods Are Available?

We provide free shipping and paid shipping methods.
Free shipping method:
Standard Shipment;
Order amount exceeding $300.
Paid shipping method:
Express Delivery;
Order amount under $50

How Long Will It Take To Get My Package?

The Standard Shipment usually takes 7-20 working days to the destination from the date that the order dispatched.
The Express Delivery such as DHL/FedEx usually takes 5-7 working days to arrive at the destination from the date that the order dispatched.

Do You Ship Internationally?

Yes, we ship internationally, you can contact us for a shipping quote.

Can the shipping address be changed?

The shipping address cannot be modified once the order placed successfully. However, you can contact Fotga Customer Support to change the appropriate address if the order is under status awaiting fulfillment.

Payment Information

What Payment Methods Are Accepted?

We accepts PayPal/International Bank.

Is Buying On-Line Safe?

We use HTTPS and SSL security protocols to ensure your safety. We do not store your financial data.

Orders and Returns

How do I place an Order?

The easiest way to order is to use our site(fotga.com/store) to find products that suit yours. From there you can see the features of compatible products, make your selection, add to cart, and proceed to checkout from there.

Do I need an account to place an order?

No, we allow guests to make purchases through our website.

Who should I to contact if I have any queries?

You can directly send the E-mail to services@fotga.com. or fotga marketing@gmail.com. Fotga customer support will get back to you at the soonest.

How Can I Cancel Or Change My Order?

If the order is under status awaiting fulfillment, you can contact services@fotga.com or fotgamarketing@gmail.com to change or cancel the order;
If the order is shipped, the order cannot be canceled.

How Do I Track My Order?

Once your order has been shipped you will be sent a tracking number that you can use to track your shipment.

How Can I Return a Product?

We offer returns or refunds for the Product Problems. If you have an issue with your product, you need to contact us before returning the product to us.